Message from CEO
For Zimbabwe, dollarisation has brought significant changes on our doorstep. For most companies the move brought both good news and bad news. The stability in the adopted currency would ensure that planning and decision making would be done with some bit of certainty. Prices have stabilised and we have moved out of hyper inflation. However, economic fundamentals have not changed as compared to the periods prior to dollarisation. Companies are closing and households have taken a hard stance towards spending.
Like many companies in Zimbabwe, the pest control industry cannot be extricated from the behaviour of the economy as a whole. For most people, pest control cannot be considered a basic good. Rather, it is a luxury commodity that can be consumed when all other basic needs have been met. Therefore, as the economy cascades into recession, so has demand for pest control services. Although the correlation is not perfectly positive, the trend is, generally.
Giving More in Hard Times
Pest Portal Zimbabwe (Pvt) Ltd prioritises the needs of customers. We would want to give more even in hard times. Giving more in terms of pest control service quality and at an affordable cost. This also entails reducing our service fees for various pest control service categories to factor in economic difficulties.
Giving more has also involved being involved in the community. Part of this initiative has involved the company donating fumigation services to needy people in the community.
As a customer focused company, Pest Portal Zimbabwe will strive to meet and surpass the needs and requirements of all our customers. Such customer focus has made us invest in employee training in service delivery, customer and complaint handling.
Our quest to ensure effective methods has made us adopt effective methods and products and ensure customers realise value for money. We have also invested in technologies that complement this effort.
As we move forward into the future, we welcome all our stakeholders to share our vision and participate in our good story. A story of stability and value creation.
Chairman and Chief Executive Officer